Shop Support Leader

Job Descriptions:

1. Daily Operational Support

• Support the Shop Support Leader in monitoring daily operational activities.
• Check emails and the control board daily, ensuring all warning system notifications are followed up and resolved promptly.
• Ensure assigned tasks are completed on time and in accordance with company SOPs.
• Assist in reviewing the team's work before the end of each working day.
• Assist in coordinating courier schedules and delivery arrangements.

2. Team & Operational Coordination

• Assist in assigning daily tasks to Shop Support staff and couriers.
• Support the training, coaching, and guidance of team members when required.
• Follow up on operational issues and report them to the Shop Support Leader.

3. Stock Preparation & Store Support

• Prepare and organize products and consumable supplies for stores on a daily basis.
• Support stock transfer processes and store operational requests.
• Communicate with Sales Promotion Girls (SPGs) and Store Managers regarding stock and operational requirements.

4. Warehouse, Inventory & Stock Control

• Support warehouse organization and stock arrangement.
• Receive and process returned or overstock items from stores.
• Assist in conducting stock counts and inventory audits at:
  • Retail stores
  • Office warehouse
• Assist in monitoring stock movements and reporting inventory discrepancies.
• Ensure product labeling and inventory updates are completed accurately.

5. Online, Marketplace & Wholesale Operations

• Process online, marketplace, and wholesale orders.
• Ensure all orders are processed accurately and within the required timelines.

6. Leadership Support

• Act as the backup for the Shop Support Leader when required.
• Help maintain team performance, discipline, teamwork, and compliance with company SOPs.
• Support operational improvements and contribute to daily problem-solving initiatives.

Requirements: